Existing Members

Scale Photo Verification

• Why are you having trouble approving my scale photo?

Updating information on your profile

• Where can I update my heart rate?
• Where can I update my current medications?
• Where can I update my blood pressure?
• Where can I update my weight?
• Where can I upload documents (savings card, insurance cards, pharmacy benefits cards) to my profile?
• How do I update my preferred pharmacy?

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Billing/Membership Type

• How can I check my billing history?
• Where can I download a receipt for my FSA/HSA for reimbursement?
• Do you accept FSA/HSA?
• How do I update my preferred payment method?

Log in issues

• How do I log out?
• I am having trouble logging in! What can I do?
• How do you reset your password?

Live Group Events

• WW Clinic live group events
• How do I access live group events?

Medication Refills

• How can I request a refill on my medication?

Cancelling Your Membership

• How do I cancel my membership?